Each of our remanufactured battery packs go through a rigorous inspection, certification and testing process. Failure-prone components such as the main fuse and high voltage contactors are replaced with Ludicrous-class components, and control boards that don’t meet manufacturer spec are replaced as needed.
Our 60-kWh replacement packs are covered for up to 12 months or 15,000 miles. In the event of a battery pack failure, a full battery pack or hardware replacement will be provided by the nearest Recell-certified Service Center.
* Please note that prices above do not include return shipping. If return shipping is needed, cost will be included as part of the final invoice. ** Rated Range and Energy capacity may vary +/- 3% and can be impacted by a number of factors, including an initial calibration period after installation, battery pack temperature, driving behavior, etc.
Do You Offer Pack Upgrades?
We wish the answer were different, but the short answer is 'No'. While a pack upgrade sounds compelling, it isn't very cost effective, especially if your current battery pack is still working. 85 and 90 kWh packs need to be sourced individually, and that usually means from a salvage car that may have been in an accident or written off by an insurance company. And even then, 85 and 90 kWh packs from a salvage yard are expensive - for what still amounts to a used battery pack...
When all is said and done, it's usually far more cost effective to continue using your existing 60-kWh battery pack until it reaches the end of its useful life and then replace it with either a remanufactured battery pack from Recell or a new battery pack in the size you want direct from Tesla.
If You Replace My Battery, What Are You Replacing It With?
We only install fully tested and certified battery packs, and we use only genuine Tesla parts in all our remanufactured battery packs. And unlike a repair shop, we do not swap out or replace individual battery modules. All our remanufactured battery packs use conjoined battery modules - that means the battery modules have always been together, sitting side-by-side and untouched, in the same battery case that they left the factory in. There's no snipping wires, no module swapping, no nip-and-tuck, not ever.
I'm Having a Problem with My Battery Pack. What Do I Do?
Whether you're a new customer or an existing customer, contact us as soon as possible and we will get you scheduled for service.
How Long Does It Take to Have a Battery Replaced?
Servicing times can vary, but once your vehicle is at a Recell-certified Service Center, turnaround time generally ranges from a few hours to a day depending on the current workload at the Service Center. If it’s a straightforward battery replacement, you can be back on the road in no time, often the next day!
Can I Just Buy a Battery Pack From You and Have Another Shop Install It?
Practically speaking, it’s just easier (and safer!) to ship the car instead of just the battery – high voltage battery packs are heavy, cumbersome and can be easily damaged or become unsafe if not handled properly. More importantly, all service performed on a Recell-certified battery pack MUST be performed at a Recell-certified Service Center.
Wait. How Am I supposed to Get My Bricked Tesla to Your Service Center in Texas?!?
Actually, our Service Center is centrally located just outside of Austin - with more coming soon! - and we have vehicles transported to our Service Center ALL the time. We can help arrange for your car to be picked up and brought to our Service Center, and we have dedicated shipping experts that we work with all the time. And better yet, there’s no money required up front. If you arrange shipping through us, we’ll cover the initial cost of transportation, and if return shipping is needed, we simply include it as part of your final invoice.
How Much Will It Cost to Transport My Car?
Shipping is already included in the price of every battery pack we install. and there’s never any money required up front. If you arrange shipping through us, we’ll cover the initial cost of transportation, and if return shipping is needed, we simply include it as part of your final invoice. If you have any questions, just ask us!
If My Battery Fails, How Much Will It Cost Me?
If it’s still under warranty, there’s no additional cost. Any parts and labor required to repair or replace your Recell-certified battery pack are included in the original cost of the battery pack. Aside from any applicable sales tax on any parts, there’s no additional cost. You are only responsible for getting your vehicle to a Recell-certified Service Center for service, and if needed, we can make arrangements for shipping your car to/from a Recell-certified Service Center – we have dedicated shipping experts that we work with all the time to ensure the lowest price possible.
Where Can My Vehicle Be Serviced? Can't I Have Another Shop Replace the Battery Pack?
All warranty service performed MUST be performed at a Recell-certified Service Center. Unfortunately, there are NO exceptions. Recell is not responsible for any costs associated with servicing at a third-party facility and ALL services on a Recell-certified battery pack MUST be performed at a Recell-certified Service Center.
Will the Entire Vehicle Be Needed for Warranty Service? Can’t I Just Ship You the Battery Pack?
Practically speaking, it’s just easier (and safer!) to ship the car instead of just the battery – high voltage battery packs are heavy, cumbersome and can be easily damaged or become unsafe if not handled properly. More importantly, we require the entire vehicle present at a Recell-certified Service Center in order to certify the battery. Unfortunately, there are NO exceptions. Removal of the battery pack at any other location other than a Recell-certified Service Center, including a Tesla Service Center, voids the battery pack warranty.
What Information Do You Collect, and Do You Require a Remote Monitoring Device to Be Installed?
We only collect information about the battery pack when it’s at one of our Service Centers, and even then, we only collect the information that we need on file to support our Certification Program – like how many miles are on the battery pack, how many times it’s been charged and how much, the date it was put back into service, etc., etc. There are NO remote monitoring devices, NO communication whatsoever with your battery or your vehicle once it leaves one of our Service Centers. We have no way of collecting any additional information on the battery pack, you, or your car. That’s intentional. Your personal information is yours and yours alone, we have no interest in anyone’s personal information.
Do You Sell My Email or Personal Information to Other Companies?
Nope. Not. Ever.