Replacement Battery Packs for Your Model S/X

Why Do You Do This?

Our goal is simple: to get your car back on the road for thousands less. We've built our business around supporting out-of-warranty Tesla's and have logged thousands of hours working on Tesla battery packs - we know them inside out. Too often we see owners of out-of-warranty Tesla's facing huge bills if something happens to their battery pack – by now, most of us have seen the viral video of the guy in Finland blowing up his Tesla after they handed him a $20,000 estimate for a replacement battery pack... Ouch! We don’t want that for anybody. It’s not good for the planet and it’s not good for the electric vehicle industry. Instead, our goal is to get your car back on the road for thousands less!

Do You Offer Pack Upgrades?

We wish the answer were different, but the short answer is 'No'. While a pack upgrade sounds compelling, it isn't very cost effective, especially if your current battery pack is still working. Longer range packs with greater capacity need to be sourced individually, and that usually means from a salvage car that may have been in an accident or written off by an insurance company. And even from a salvage yard, long range packs are still very expensive - for what still amounts to a used battery pack...

When all is said and done, it's usually far more cost effective to continue using your existing battery pack until it reaches the end of its useful life and then replace it with either a remanufactured pack from re/cell or a new battery pack direct from Tesla.

How Do You Repair A Battery Pack?  Do You Just Swap Out the Defective Battery Module, Close It Back Up And Call It Done?

Nope. Not ever. Unlike repair shops, we do not swap out or replace individual battery modules. In fact, we don't 'repair' battery packs, we offer certified remanufactured battery packs - the battery modules in all our remanufactured packs have been sitting side-by-side, undamaged and untouched, in the same battery case that they left the factory in. There's no module swapping, not ever. And each of our remanufactured battery packs goes through rigorous testing and quality control.

Do You Use Salvage Cars for Battery Packs Replacements?  

No, we generally avoid salvage cars that may have been in an accident or written off by an insurance company. All our remanufactured battery packs come with clean title and the battery modules inside have been sitting side-by-side, undamaged and untouched, in the same battery case that they left the factory in. The only time we offer a salvage pack to a customer is if they need a specific battery configuration that is not yet available out of warranty.

Do I Get A Credit For My Existing Battery?

Yes! The credit for your existing battery pack is already included in the price of our remanufactured battery packs.  And better yet, our remanufactured battery packs are the same price no matter how old or how many miles your existing battery pack has on it.

If You Replace My Battery, What Are You Replacing It With?

We only install fully tested and certified battery packs, and we use only genuine Tesla parts in all our remanufactured battery packs. And unlike a repair shop, we do not swap out or replace individual battery modules - the battery modules in all our remanufactured packs have been sitting side-by-side, undamaged and untouched, in the same battery case that they left the factory in. There's no module swapping, not ever.

My Model S/X Has Over 150,000 Miles on It. Can I Still Get a Replacement?

Yes, that's why we're here! When your battery pack is brought in for replacement it goes through a detailed inspection and certification process, and if everything is still in good order, we’ll provided you with a certified replacement battery pack. If for some reason your battery pack can’t be certified, we will work with you to come up with the best solution to get your car back on the road as soon as possible – after all, getting your car back on the road is our mission!

I'm Having a Problem with My Battery Pack. What Do I Do?

Whether you're a new customer or an existing customer, contact us as soon as possible and we will get you scheduled for service.

How Long Does It Take to Have a Battery Replaced?

Servicing times can vary, but once your vehicle is at a re/cell service center, turnaround time generally ranges from a few hours to a day, depending on the exact issue and current workload at our service center. If it’s a straightforward battery replacement, you can be back on the road in no time, often the next day!

Can I Just Buy a Battery Pack From You and Have Another Shop Install It?

Practically speaking, it’s just easier (and safer!) to ship your Model S/X instead of just the battery – high voltage battery packs are heavy, cumbersome and can be easily damaged or become unsafe if not handled properly. More importantly, all service, including installation, performed on a re/cell battery pack MUST be performed at a re/cell service center.

Wait. How Am I supposed to Get My Bricked Model S/X to Your Service Center in Texas?!?

Actually, our service center is centrally located just outside of Austin and we have vehicles transported to our service center ALL the time. We can help arrange for your car to be picked up and brought to our service center, and and better yet, there’s no money required up front! If you arrange shipping through us, we’ll cover the initial cost of transportation, and if return shipping is needed, we simply include it as part of your final invoice.

How Much Will It Cost to Transport My Car?

Shipping is already included in the price of every battery pack we install. and there’s never any money required up front. If you arrange shipping through us, we’ll cover the initial cost of transportation, and if return shipping is needed, we simply include it as part of your final invoice. If you have any questions, just ask us!

If My Battery Fails, How Much Will It Cost Me?

If you've purchased our extended warranty, there’s no additional cost. Any parts and labor required to repair or replace your re/cell battery pack are included. Aside from any applicable sales tax on any parts, there’s no additional cost. You are only responsible for getting your Model S/X to a re/cell service center for service, and if needed, we can make arrangements for shipping your car to/from a re/cell service center – we have dedicated shipping experts that we work with all the time to ensure the lowest price possible.

Where Can My Vehicle Be Serviced? Can't I Have Another Shop Replace the Battery Pack?

All warranty service performed MUST be performed at a re/cell service center. Unfortunately, there are NO exceptions. re/cell is not responsible for any costs associated with servicing at a third-party facility and ALL services on a re/cell battery pack MUST be performed at a re/cell service center.

Will the Entire Vehicle Be Needed for Warranty Service? Can’t I Just Ship You the Battery Pack?

Practically speaking, it’s just easier (and safer!) to ship your Model S/X instead of just the battery – high voltage battery packs are heavy, cumbersome and can be easily damaged or become unsafe if not handled properly.  More importantly, we require the entire vehicle present at a re/cell service center in order to certify the battery. Unfortunately, there are NO exceptions. Removal of the battery pack at any other location other than a re/cell service center, including a Tesla Service Center, voids the battery pack warranty.

I Live in Canada, Can I Still Purchase a Certified Battery Pack from re/cell?

Yes! We offer certified battery packs for both Canada and Mexico as well.

I Just Ran A Software Update and the Graphics On My Center Console Have Changed - My Model S 85 Changed to a Model S 70/75. What Happened?

While not common, the graphics on the Center Console of your Model S/X may be inadvertently updated due to a limitation in Tesla's vehicle software.  Rest assured however, the performance of your Model S/X has not been altered in any way - your Model S/X drive train remains exactly the same and it still has the exact same off-the-line performance as it's always had.  Furthermore, your battery pack will continue to deliver the exact same power and range as outlined in our performance specs above.  There is absolutely no impact to your vehicle's performance or range.

The Power Meter on My Instrument Panel Sometimes Has a Dotted Line on It.  Is There a Problem With My Model S/X?

No, your Model S/X is doing just fine.  The dotted line on your Power Meter simply displays in real-time how much power is currently available from your battery pack.  Rest assured, the performance of your Model S/X has not been altered in any way - it still has the exact same off-the-line performance as it's always had, and your battery pack will continue to deliver the exact same power and range as outlined in our performance specs above.  There is absolutely no impact to your vehicle's performance or range.

With a Remanufactured Battery Pack, Do I Need to Sign Any Waivers?

No. Not. Ever.  We never require a waiver and anyone asking you to sign one should make you pause.  Our approach is very clear, we focus on reliability, safety and serviceability, using 100% OEM software.  No roots, no hacks, not ever.

What Information Do You Collect, and Do You Require a Remote Monitoring Device to Be Installed?

We only collect information about the battery pack when it’s at one of our service centers, and even then, we only collect the information that we need on file to support our Certification Program – like how many miles are on the battery pack, how many times it’s been charged and how much, the date it was put back into service, etc., etc. There are NO remote monitoring devices, NO communication whatsoever with your battery or your vehicle once it leaves one of our service centers. We have no way of collecting any additional information on the battery pack, you, or your car. That’s intentional. Your personal information is yours and yours alone, we have no interest in anyone’s personal information.

Do You Sell My Email or Personal Information to Other Companies?

Nope. Not. Ever.