You've decided to purchase a battery pack or drive unit from Recell and now you want to know about warranty coverage.
We proudly warranty all our battery packs and drive units for up 4 years or 50,000 miles. Proven Reliability. No Guesswork.
In the event of a battery pack or drive unit failure, a full repair or replacement will be provided by the nearest Recell service center. Free of charge. Any parts and labor required to repair or replace your Recell certified battery pack or drive unit are included. You're only responsible for getting your vehicle to a Recell service center for service. And if needed, our One-Stop Shipping™ network provides nationwide coverage coast-to-coast. Whether it's for a refurbished pack or warranty service, you never pay more than you have to. We guarantee it.
It's included for free with all our battery packs and drive units, good for up 4 years or 50,000 miles. Proven Reliability. No Guesswork.
Where Can My Vehicle Be Serviced? Can't I Have Another Shop Replace the Battery Pack or Drive Unit?
All warranty service performed MUST be performed at a Recell-certified Service Center. Unfortunately, there are NO exceptions. Recell is not responsible for any costs associated with servicing at a third-party facility and ALL services on a Recell-certified battery packs and drive units MUST be performed at a Recell-certified Service Center.
Will the Entire Vehicle Be Needed for Warranty Service? Can’t I Just Ship You the Battery Pack?
Practically speaking, it’s just easier (and safer!) to ship the car instead of just the battery – high voltage battery packs are heavy, cumbersome and can be easily damaged or become unsafe if not handled properly. More importantly, we require the entire vehicle present at a Recell-certified Service Center in order to certify the battery. Unfortunately, there are NO exceptions. Removal of the battery pack at any other location other than a Recell-certified Service Center, including a Tesla Service Center, voids the battery pack warranty..
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